All the products are shipped door to door from our studio in Aizawl, Mizoram to your provided shipping address via courier.
1. Delivery Time:
• Processing an order takes 1 working day and Shipping to any region within India takes anywhere between 7 to 12 days.
2. Delivery Charges:
• We offer FREE SHIPPING for all prepaid orders across India (Zone In-reach only).
• Charges for COD orders are Rs. 150/- per delivery.
TRACKING ORDERS
• You may track your package at any point in time.
• As soon as your order is dispatched, the tracking information of your order will be sent to your registered email. If you don’t spot it right away, make sure you check the ‘Promotions’ tab of your email.
• In the unlikely event that you do not receive an email after 7 days of placing an order, please contact us at [email protected]
OUT OF REACH
We use a third-party service for shipping our orders and they provide services across almost all PIN Codes across India.
Unfortunately, some areas are ODZ (Out of Delivery Zone). In such instances, we will inform you within 1 or 2 working days. In such cases, you will have the option to cancel the order and get a refund or give us an alternative address that is not in an ODZ.
DELAYS IN SHIPPING
Delays in shipping may occur due to various reasons (any act, event, failure to exercise, omission, or accident) which may be beyond our reasonable control.
To put things in perspective, the delivery may be unsuccessful due to natural disasters (flood, earthquake) or when the shipping address is under quarantine or in lockdown.
Other instances where delivery may be delayed or impossible are:
• Strike or other forms of protest.
• Civil unrest, revolt, invasion, terrorist attack, terrorist threat, war (declared or not) or threat or preparation of war.
• Inability to use trains, ships, aircraft, motorized transport, or any other means of transport – public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
• Strike, failure, or accident in maritime or river transport, postal transport, or any other type of transport.
It is to be understood that during the above-mentioned situations, our services will be suspended. Nevertheless, we will make every effort to fulfil our obligations according to the time and resources available.
CANCELLATION OF ORDER DUE TO DELIVERY
• Our courier service will attempt to deliver the order 2 times to the delivery address. However, if the package is not deliverable due to reasons not attributable to us, the package will be returned to the Head Office Maze in Aizawl, Mizoram.